You may have guessed on our blog that we have a bit of a bee in our bonnet about a few things we see in our every day work. Don’t get us wrong we are not perfect (but we aspire to be ) but boy do we see some horrifying practice out there.
One that gets us really seething is third party capture. Well the good old insurance industry has responded to the bad press its got and how you cry ? Well its no longer third party capture - its now called third party assistance!! Phew – well that’s all right then……… Well actually its not and far from it.
Take a client of ours Mrs R. from Nottingham. Elderly sitting in a car as a passenger she was given a ruddy good shaking in an accident. The kind insurers phoned her and offered her £950 compensation. She never even thought of a claim. Her sensible son (a policeman no less) suggested she take a bit of advice before she decided and so she called us.
We saw her at her home for a no obligation assessment and from her description of her problems we recommended she said no thanks to the offer and that it was worth more. Anyway the offer went up slightly as a result when were mentioned to the insurers and then we got involved.
We secured £950 fairly sharpish as an interim payment and then on our clients instructions settled the claim for £6000. Yes £950 to £6000 in a matter of months. The insures also have to pay our legal bill so the client gets the full compensation with no deductions. Makes you think doesn’t it – How many injured children or vulnerable elderly are being diddled?
So if its too good to be true it usually is but there is always an exception to a rule. Us !
